Question 1

What is Citrus Teams?

Accepted Answer

Citrus Teams is a managed offshore staffing company that helps businesses hire full-time remote employees. We handle recruiting, payroll, HR, time tracking, and ongoing support, giving you a dedicated team member without the operational burden of managing offshore hiring yourself.

Question 2

Is this a virtual assistant service?

Accepted Answer

Not exactly. Citrus Teams started with assistant-style roles but now helps businesses hire across admin, customer support, sales, finance, marketing, project coordination, technical roles, and more. The model is full-time, dedicated employment, not task-based VA work.

Question 3

Are the employees full-time?

Accepted Answer

Yes. The standard model is 40 hours per week, full-time dedicated employment. Your employee works directly with your business every day.

Question 4

Do employees work directly with my company?

Accepted Answer

Yes. Your employee joins your Slack, uses your tools, follows your process, and supports your daily operations like an internal team member. The difference is that Citrus Teams manages the backend.

Question 5

Who manages payroll?

Accepted Answer

Citrus Teams manages payroll. You do not deal with international payroll, tax compliance, or benefits administration.

Question 6

Who trains the employee?

Accepted Answer

The client provides business-specific training, because every company has different tools, processes, and standards. Citrus Teams supports the onboarding process and ensures the employee understands expectations, reporting, and tools before starting.

Question 7

How long does hiring take?

Accepted Answer

The typical process takes around 5 to 7 business days depending on the role and requirements.

Question 8

Can I interview candidates before deciding?

Accepted Answer

Yes. Citrus Teams shortlists candidates and presents them to you. You conduct the final interview and make the final decision, you stay in full control of who joins your team.

Question 9

What if the employee is not a good fit?

Accepted Answer

Citrus Teams helps resolve performance concerns and can support replacement depending on the agreement. You are not locked into a bad hire with no way out.

Question 10

How do I know the employee is working?

Accepted Answer

Citrus Teams uses time tracking and reporting tools such as Hubstaff or Cattr, depending on the setup. Clients receive timesheets, activity reports, and regular check-ins.

Question 11

Are there any hidden fees?

Accepted Answer

No. Pricing is explained clearly before the engagement begins. What you see is what you pay.

Question 12

What roles can I hire for?

Accepted Answer

Admin, customer support, sales, finance, bookkeeping, marketing, project coordination, operations, insurance support, construction admin, technical roles, and more. If it can be done remotely, Citrus Teams can likely help you hire for it.